Does he know where she works?  maybe he could send the paperwork to her work?

Otherwise.. maybe the collections is supposed to give someone an amount of time before they file against an employer?

or you could provide them with the employer info for them to file?

otherwise.. maybe try to talk to a supervisor or manager at the collection office.. I would think if there was a garnishment order it is because BM is not willingly paying to begin with.

My DH pays CS via check garnishment. It occurs that way in almost every case in our particular county. 

Usually, the courts demand the name of your employer in court while they are drafting the CO. My DH always had to provide it and the courts mailed a copy of the CO directly to the employer. There was no way to "get around" paying CS if it was garnished. Did the courts collect that information from BM? If not, do you know where she works? If not, my guess would be to file contempt of court for not following the order. 

Is it possible she supplied false information concerning her place of work? You can't garnish the wages of someone who doesn't work where she says she does ...

Goodluck... the BM was ordered to pay my DH also that was over 8 months ago and we have not seen a dime
She lives off of welfare and has never worked a day in her life so I doubt we will ever see anything ourselves. 

they claim they garnish anything with her name on it and flag them for jail time after so long in some states but I've yet to see that happen! 

Keep calling the government.  The people who make the most fuss get the first attention 

It's because she's the mom.  My husband knew of a guy who had custody of his daughter.  Her mother was ordered to pay child support and she didn't.  He went to child support enforcement and they told him "this building is for women".  In other words, they weren't going to help him.  

Give the courts the appropriate info for her job. Support enforcement is trying to pass the buck on doing their job. As you know the government takes FOREVER to do anything but paperwork goes to the employer & they are required to fill it out & send it back to support enforcement (or they face fines). Just remember that from the stamp date of order she owes $$ and they will start adding it up so it isn't like it's going away, it's just piling on as back support. They often times will take her tax returns & pass them along to you if she owes unpaid back support as well. My ex works for support enforcement & the stories are endless of what POS people are in the system. The government literally ties his hands on what he can do to find people, of course they do, and the rules are a little different in each state. 

The wheels of CSE grind very, very slowly. The only thing I have to add is that while I understand it's terribly frustrating, caution your SO to be VERY polite with CSE workers. BM1 used to call and scream at them when her cs was late (DH had the same job forever, same deduction and garnishment order on record so it clearly was a problem on CSE's end), and to no surprise the cs payments got held up even longer. BM once went eight months with no cs, even though the money was deducted from DH's pay. Evidently she pissed off the wrong people at CSE.

I work with this at work. I get a document from the Child Support Services, I scan and email to our payroll company then I pay the garnishment to the dissbursement office that is detailed.

Its all very organized. However I dont know the time lags and why its not more automated in your county. I dont know how the entire process works exactly...at the point between where judgement ends and Income Withholding order is sent.

The court or your DH needs to get the court order to her employer.  The employer, legally, has to start garnishing her wages.  If you are curious, ask me how I know:-)