Mrs. Headlights strikes again!  So on my particular VPN client I can only remote desktop protocol to one session at a time

mrs. Headlights is actually in the office so I asked her to login as the user and install the other VPN client

" the shift key isn't working!" She replies.  

" which one? "I ask

"OH!"

Then a few minutes later

" it still isn't working"

" did you turn off the num lock key?"

"OH!"

A few minutes later

" it won't load"